NACM SwiftView Users' FAQs

NACM – SwiftView Users’ FAQ

The following are Frequently Asked Questions about using the SwiftView ActiveX Plug-In for viewing the NACM Credit Report Book.

Why can’t I install SwiftView on my PC?

Some companies’ computer networks are configured so that users cannot add programs to their PC’s. If you get an error on install that says you do not have permission or rights to install the program please contact someone in your IS Staff to install the SwiftView program.

Why do I get blank pages or gibberish when I click on print?

SwiftView does not use the normal Windows print options, ie “File – Print” or the Internet Explorer toolbar “Print Icon”. To print from SwiftView you must use the SwiftView print icon that appears on the right hand side of the browser in the SwiftView menu bar.

Why does the book take so long to print?

Due to the fact that every member has a different computer and printer configuration there is no sure way to predict how long it will take to print a complete Credit Report Book. A few of the factors that will influence the length of time it takes to print your booklet are:

1) The size of the booklet itself. If the book is 100 pages and you have a 4ppm (pages per min.) printer then you would start with a base time of 25 minutes. Find out the specifics of your printer before beginning to determine how long the job will take. Inkjet printers are not recommended for printing the books due to the average size of the book.

2) Are you printing to a network printer? When printing to a network printer you must take into consideration the number of others using the printer and whether or not there are any other waiting print jobs. Also look at your LAN network speed (ie 10mbps or 100mbps) to determine how long it would take for the print job to traverse the gap from your PC to the network printer. The amount of memory on the network printer also plays a part since it determines how much of the print job can be loaded onto the printer at one time.

Please see your IS staff representative to assist with the above calculations.

3) Are you printing from the website or from a local copy? Work with a local copy of the Credit Report Book to speed up your work. Right mouse click on the link to the book and select the “Save Target As” option to put a copy of the book onto your hard drive. Then open the book from your hard drive to improve performance.

Why do I get the whole book when I select a page range in the SwiftView print menu?

The new 5.6.0 version of SwiftView introduces a new print option called “Direct Print”. This is available as an option only if you are using a PCL5 capable printer and can cause the “Print Range of Pages” function to not work. To find out what print method your SwiftView install is using after you upgrade follow these directions:

1) Click on the SwiftView Print Icon:

2) Click on the Print Method Menu:

3) Select “Fast Print” if available or “Windows Print” if ” Fast

Print” is not a choice:

Only use the “Direct Print” method when you are printing the COMPLETE book. Otherwise the “ Print Page Range ” function will not work as stated below in this SwiftView help screen:

When I select a print range of pages the pages of the book printed out do not match the pages I selected?

If your credit book has cover pages you must add the number unnumbered cover pages to the page number you wish to print or begin your range at. (i.e. If you want to print book pages 5-10 in a book with 2 cover pages, your SwiftView page range would be 7-12).

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