THIS SURVEY IS NOW  CLOSED.
TRM GROUP BENCHMARKING SURVEY

By participating in this survey, you will receive a copy of the results.
Responses must be received by September 21, 2006

DSO & Bad Debt Ratio Worksheet (click here for calculation worksheet)
 
Company Profile
What is the primary service your company provides?       SELECT ONE -RESUBMIT FORM IF MORE
                                            THAN ONE CATEGORY APPLIES
Is your company national or regional?  
What are your company’s annual sales?
AR Metrics
What was the aging breakdown (in days beyond terms) of your company’s total accounts receivables from July 2005 through June 2006? Total should equal 100%.                                
 %=0-30 days         %=31-60                     %61-90                  %=
over 91
 
IMPT:  BUCKETS SHOULD BE IN DAYS BEYOND TERMS
 
BE SURE TOTAL IS 100%
What was your company’s average days sales outstanding for July 2005 through June 2006? # days INSERT DSO FROM WORKSHEET HERE
What was your company’s bad debt ratio for July 2005 through June 2006? %         INSERT RATIO FROM WORKSHEET HERE
Overall, how has your AR performance trended from July 2005 to the end of June 2006?
From what date do you age your invoices? 
Do you restart the aging date when a correction is made to an invoice? 
Collection Practices  
What percentage of revenue was turned over to an outside collection agency / outsourcing firm from July 2005 through June 2006?   First Party   Third Party  %    
N/A - Don't use outside agencies 
Of revenue turned over to collection agencies from July 2005 through June 2006, what is the gross (no adjustments) percent that has been collected?   First Party   Third Party  %
N/A - Don't use outside agencies 
What are your primary criteria for placing an account for 3rd party collections? 
Do you change your "due" amount for delinquent payment (i.e. penalty, interest or revocation of discount)?   REQUIRED
Is your collections department decentralized, centralized, or a combination of both?  
What is your supervisor/team leader to collector ratio? to 1
What is your average number of of past due accounts handled per collector for national accounts?
What is your average number of of accounts, both current and past due, handled per collector for smaller (non-national) accounts?
Do you offer incentives for collectors?
Credit Practices
Do you use a decision support system in credit approval?
If yes, do you use the scores to determine your collection treatment plan? 
Do you use credit limits?
If yes, do you use credit limits to determine your collection treatment plan?
Do you require credit applications for new accounts?  
What is the maximum amount of credit you would extend without doing credit check?  $
 Invoice Practices 
For what percentage of your BOL’s do you receive a 204/211 prior to freight billing?  None     Don't know
Do you offer a discount for electronic invoicing or electronic BOL submission? 
What is your average-days to invoice?  Based on:   Pickup Date   or   Delivery Date# days    Don't know
What percentage of your invoices did you send via EDI from July 2005 through June 2006?
Is this a higher or lower % of prior year's EDI’s?
None     Don't know
Higher     Lower         About same 
What percentage of invoices were you handling electronically other than EDI at the end of 2005 (e.g., online invoice presentment, email invoicing, fax, etc.)?  None     Don't know
What percentage of your paper invoices requires a POD or BOL copy as a prerequisite for payment?   None     Don't know
Do you charge a fee for providing paper attachments for POD’s or BOL? 
AR Practices
What percentage of your remittances is received via EDI 820’s? Don't know
What is your auto write-off tolerance?  $
What percentage of invoices is collected at the time of pickup or delivery?   Don't know
What % of your A/R is paid by a Paying Agency? Don't know
What % of your Paying Agency A/R is beyond 90 days?  Between 60 to 90?   % beyond 90 days    % between 60 - 90
Do you use Paying Agents websites for payment status on freight bills?  If Yes, is this done manually or automated? Manual    Automated    N/A
NACM Member Completing the Survey - REQUIRED
(for survey distribution verification purposes only)
REQUIRED
NACM Member number - REQUIRED
(for survey distribution verification purposes only)
REQUIRED

© 2004 NACM Houston 

 Thank you for your participation!

Responses must be received by September 21, 2006

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