THIS SURVEY IS NOW OPEN.
TRM GROUP BENCHMARKING SURVEY
ONLY by participating in this survey, will you receive a copy of the results.
Responses must have be received by April 10, 2009

DSO & Bad Debt Ratio Worksheet (click here for calculation worksheet)
 
Company Profile & AR Metrics
Note:  The responses provided in this section will be kept confidential.
1.  What is the primary service your company provides?      
SELECT ONE -RESUBMIT FORM IF MORE
THAN ONE CATEGORY APPLIES
2.  Is your company regional or national/international?  
3.  What are your company’s annual sales?  
4.  What percent of your receivables was 0-30 days from date of invoice?  %
5.  What percent of your receivables was 31-60 days from date of invoice?  %
6.  What percent of your receivables was 61-90 days from date of invoice?  %
7.  What percent of your receivables was over 91 days from date of invoice?  %
                                                                                                         (Total for #4-7 should equal 100%)
8.  What was your company’s average days sales outstanding for July 2008-December 2008?  # days
 INSERT DSO FROM WORKSHEET HERE
9. By how much has your DSO increased or decreased compared to the first six months of 2008?  

 # days   or  N/A
10.  What was your company’s bad debt ratio for July 2008-December 2008?  %               N/A
 INSERT RATIO FROM WORKSHEET HERE
11. What was your Collection Effectiveness Index for the last six months of 2008?  %               N/A
INSERT NUMBER FROM WORKSHEET HERE
 
General Practices  
Note:  The responses provided in this section will NOT be kept confidential, so that survey participants may inquire further about responses.
12. What is your spend on credit data per active account?  Calculate by dividing how much your company spends on external credit reports, data, automated screening, etc. by the average number of accounts having A/R balance a the end of each month.  $        or  N/A
13.  Do you accept credit card payments?  If so, what % of your A/R (in dollars) is usually paid by credit card?                %     
14.  What percent of your revenue is from accessorial charges?  %   or   N/A
15.  Do you obtain authorization for detention charges?  If so, what % is usually obtained while the driver is waiting, as opposed to after the fact?                %     
16. What percentage of your load tenders or bills of lading are received electronically and imported into your order entry system?  %  or  N/A
17. Please break down your invoice delivery method by type:  % Paper
 % EDI
 % Email
                    (e.g. image sent by email)
   % Online Presentment
                    (e.g. email notifies customer
                    to go online)
   % Other

 % None (e.g. customer pays
                     without receiving invoice)
   % N/A
Total above should equal 100%     
   
18. What percentage of your invoice payments are received electronically?  %  None Don't know
 
19. Do you charge for paper invoices?  
20. What percentage of your invoice payments are applied to open invoices automatically? Please calculate number of invoices (not payments) auto applied as a % of total paid invoices.  %  or    N/A
21.  In the past 6 months, has your outsourcing strategy using 1st party collections expanded or contracted?  
22. Do you measure the length of time to respond to customer disputes? A customer dispute is defined as any overpayment, partial payment or nonpayment where the customer lets you know why they are disputing it and therefore the bill(s) are put into dispute status. (Yes, No, N/A) 

If yes, please indicate number of days.

    
 

  # of days 

23.  Do you assess finance charges? 

If yes, do you charge on invoices paid late or on both paid late and unpaid beyond terms? 

If yes, what percentage of finance charges invoiced do you collect?		  

 

 %
  N/A Don't know
 
24. What percentage of your bad debt is associated with fraud? (Fraud is defined as theft of services.)  %  Don't know
   
NACM Member Completing the Survey - REQUIRED
(for survey distribution verification purposes only)		  
 REQUIRED
NACM Member number - REQUIRED
(for survey distribution verification purposes only)		  
 REQUIRED

© 2004 NACM Houston 

 Thank you for your participation!

Responses must be received by April 10, 2009

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