THIS SURVEY IS NOW CLOSED.
TRM GROUP BENCHMARKING SURVEY
ONLY by participating in this survey, will you receive a copy of the results.
 Responses must be received by October 6, 2009

DSO & Bad Debt Ratio & CEI  Worksheet (click here for calculation worksheet)
 
Company Profile & AR Metrics
1.  What is the primary service your company provides?      
SELECT ONE -RESUBMIT FORM IF MORE
THAN ONE CATEGORY APPLIES
2.  Is your company regional or national/international?  
3.  What are your company’s annual sales?  
4.  What percent of your receivables was 0-30 days from date of invoice?  %
5.  What percent of your receivables was 31-60 days from date of invoice?  %
6.  What percent of your receivables was 61-90 days from date of invoice?  %
7.  What percent of your receivables was over 91 days from date of invoice?  %
                                                                                                         (Total for #4-7 should equal 100%)
8.  What was your company’s average days sales outstanding for January 2009-June 2009?  # days
 INSERT DSO FROM WORKSHEET HERE
9. By how much has your DSO increased or decreased compared to the last six months of 2008?  

 # days   or  N/A
10.  What was your company’s bad debt ratio for January 2009-June 2009?  %               N/A
 INSERT RATIO FROM WORKSHEET HERE
11. What was your Collection Effectiveness Index for the first six months of 2009?  %               N/A
INSERT NUMBER FROM WORKSHEET HERE
 
General Practices  
12. Has your company been experiencing a general slowdown in customer payments in the last six months?      N/A
13. Have you changed your credit policy as a result of the economy?     
14. Have you changed your approach to the collection of A/R as a result of the economy?     
15. Has the company changed the way it manages customer deductions as a result of the economy?
16. Are you turning customers over to collection agencies, lawyers, etc. sooner than prior to the economic downturn?     
17. Which strategies are you using to mitigate risk? (select all that apply.) Cash in advance/cash with order/
     Cash before delivery, etc.
 Irrevocable Letter of Credit
 Documentary Letter of Credit
 Credit insurance
 Certificates of Deposit
 Guarantee of Payment
 Pre-authorization of credit card
     payment
 Security deposit
 Other
 
18. To what degree have the following occurred in Credit and A/R in your organization? (select all that apply.) Freeze on hiring for new jobs
 Employee layoffs
 Freezing on hiring replacements
     for existing jobs
 Freeze on budgeted capital
 Freeze on operational expenses
     (i.e. credit groups, credit reports)
 Restrictions on travel
 Cutback on training
 Cutback on salary and/or bonus
 Freeze on salary and/or bonus
 Overall budget cutback
 Functions outsourced
     (like collections)
 
19.  Have you seen an increase this year in requests/demands for terms beyond your normal payment terms?

If yes, would you classify the increase in requests for extending payment terms as minor, moderate or significant?



 
20. How successful have you been in avoiding increasing payment terms in these situations without giving up the business?     
21. How often are you reviewing your bad debt reserve?     
22. What percentage is your bad debt reserve allowance as percentage of the initial claim? %  Don't know
23. What is the average % you paid out in preference claims in the last year as a % of the initial claim? %   or   N/A
24. Do you use credit scoring software?     
25.  For those companies using credit scoring services for checking credit:  when setting up a new customer, if a score comes back with "No Score" do you still extend credit?

If yes, how much?


26. What percentage of credit applications do you approve? %  Don't know
27.  Do you accept credit card payments?

If yes, how often do you incur chargebacks?


 
28. What percentage of your unapplied cash is applied to freight invoices automatically? %  Don't know
29. What percentage of of your unapplied cash is applied to miscellaneous invoices automatically? %  Don't know
30. Do you use software to assist in applying cash?     
31. What percentage of your load tenders or bills of lading are received electronically and imported into your order entry system? %  Don't know
32. Please break down your invoice delivery method by type: % Paper
% EDI
% Email
                    (e.g. image sent by email)
 % Online Presentment
                    (e.g. email notifies customer
                    to go online)
 % Other

% None (e.g. customer pays
                     without receiving invoice)
 % N/A
Total above should equal 100%     
33.  What percent of your invoice payments are received electronically? %   or   N/A
34.  Do you charge for paper invoices?        N/A
35.  Do you measure the length of time to respond to customer disputes?  (A customer dispute is defined as any overpayment, partial payment or nonpayment where the customer lets you know why they are disputing it and therefore the bill(s) are put into dispute status.)

If yes, please indicate number of days.		           

 

 

days    

NACM Member Completing the Survey - REQUIRED
(for survey distribution verification purposes only)		  
 REQUIRED
NACM Member number - REQUIRED
(for survey distribution verification purposes only)		  
 REQUIRED

© 2004 NACM Houston 

 Thank you for your participation!

Responses must be received by October 6, 2009

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